Terms & Policy
My Lava App - Love's Best Kept Secret website is owned by My Lava, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by My Lava App - Love's Best Kept Secret, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using My Lava App - Love's Best Kept Secret website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the My Lava App - Love's Best Kept Secret, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfil the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organisation, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via wecare@mylavaapp.com.
Your rights:
You have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Data Collection and Retention:
We collect and store the following information when you sign up for the Lava App: name, email, username, gender, date of birth, date of anniversary, country, and phone number. This information is retained until you request its deletion.
Data Sharing:
Currently, user data is not shared with third-party partners. In the future, we may share data with trusted partners, and you will be notified. We ensure that any third parties we engage with adhere to strict privacy and security standards.
Security:
Your data is protected with industry-standard security measures, including encryption and access controls, to prevent unauthorised access. Our team regularly reviews and updates security protocols to stay ahead of potential threats.
Password Reset:
If you forget your password, you can reset it through the app. We employ secure methods to facilitate this process, ensuring the protection of your account.
Notifications:
Notifications are sent for various activities, such as receiving points from your partner and reminders to launch the app and to verify challenges. You can control notification settings in your phone's settings. We prioritise sending relevant and timely notifications to enhance your user experience.
Challenge and Points Storage:
Within the secure confines of our servers, details of challenges, points, and images are stored exclusively within the app. Our commitment to privacy and data security ensures that your personal achievements and shared moments are treated with the utmost confidentiality.
Positive Interactions:
Challenges are thoughtfully designed to foster positive interactions between partners. They serve as a catalyst for strengthening relationships, encouraging acts of kindness, romance, and shared experiences. Our aim is to enhance the joy and connection within your relationship through engaging and uplifting challenges.
Ongoing Monitoring:
We continually monitor challenges to guarantee they align with our community guidelines. This proactive approach helps maintain a wholesome and enjoyable environment within the app. Your safety and comfort are paramount, and we are dedicated to ensuring that the challenges contribute positively to your experience on the My Lava App.
Public Username:
Your name and username are the only pieces of information that are public. This allows you and your partner to identify eachother within the app and on the global leaderboard whilst maintaining a layer of anonymity.
Private Interactions:
Your interactions with your partner are confidential and secure. All moments are end-to-end encrypted, ensuring that only you and your partner can access and appreciate these shared experiences.
Confidential Profile Details:
Beyond your name and username, every other aspect of your profile is strictly private. We take extra measures to safeguard these details, allowing you to connect intimately without compromising your personal information.
Leaderboard Privacy:
On the leaderboard, only your name, username and the number of points you've earned are displayed. We prioritise your confidentiality, ensuring that no one can see the specifics of your challenges, the reasons behind your points, or any other private details. Your achievements are celebrated with discretion.
User Consent:
By signing up, you consent to the collection and use of your data in accordance with this policy. We are committed to transparency and will update you on any material changes to this policy.
Changes to Policy:
You will be notified of any changes to the terms and policies through app notifications. We encourage you to review these updates to stay informed about how your data is handled.
Account Deletion:
You can delete your account and associated data within the app. We respect your right to control your personal information and provide easy-to-use tools for account management.
Account Termination:
We reserve the right to terminate accounts for violations of our terms or inappropriate conduct. Termination may occur if there is a breach of guidelines, fraudulent activity, or other actions that compromise the integrity of the Lava App.
Dispute Resolution:
In case of disputes or violations, we will investigate and take appropriate action. Users are encouraged to report any concerns to ensure a safe and positive environment for all.
User Responsibilities:
Users are responsible for the security of their accounts and adherence to app guidelines. This includes safeguarding login credentials, promptly reporting any unauthorised access, and treating fellow users with respect.
Updates and Changes:
Users are responsible for keeping their app updated. Changes to the app functionality will be communicated through app notifications. Regular updates enhance security, add new features, and improve overall app performance.
Legal Compliance:
We adhere to data protection laws, and user data may be disclosed in response to legal requests. We are committed to maintaining legal compliance and protecting user rights to the extent permitted by law.
Feedback and Queries:
We welcome feedback and queries. Reach out to us at wecare@mylavaapp.com. Your input is valuable in shaping the continued improvement of the Lava App.
Paid Services:
My Lava App offers certain features accessible through payment of a one-time or recurring fee, as applicable to the relevant features. These features are referred to as Paid Services or Subscriptions and collectively they encompass any service for which users make a payment.
Examples of Paid Services:
My Lava App Premium: This is a Paid Subscription Service that provides users with enhanced features and benefits.
Payment through App Store and Play Store Subscriptions:
Payments for Paid Services are facilitated through app store subscriptions. Users acknowledge that the terms and conditions of the respective app stores (e.g. Apple App Store or Google Play Store) apply to their payments.
Cancellation of Paid Services:
Users have the flexibility to cancel Paid Services at any time. This includes subscriptions and any other Paid Services offered by My Lava App. To initiate the cancellation process, users can follow the cancellation procedures provided by the respective app store (e.g. Apple App Store or Google Play Store).
Automatic Renewal:
For services with recurring fees, users may be enrolled in automatic renewal through the app store subscription. Users have the autonomy to cancel automatic renewal at any time through their app store accounts.
Secure Payment Processing:
All payment transactions made through app store subscriptions are processed securely. My Lava App relies on the security measures provided by the app stores to protect users' payment information.
Billing Information:
Users are responsible for providing accurate and up-to-date billing information through their app store accounts. Failure to do so may result in the interruption or termination of Paid Services.
Changes to Payment Terms:
Any changes to the payment terms for Paid Services will be communicated to users through app notifications and may also be subject to the terms and conditions of the app stores. Users are encouraged to stay informed about these updates. It is important to note that My Lava App reserves the right to adjust subscription fees at any time. Users will be notified in advance of any such changes, and they are encouraged to review the details of these adjustments through app notifications.
By using the Lava App, you agree to these terms and policies. Last updated 02.12.2023.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to wecare@mylavaapp.com.